Reservation terms and payment for services

Reservation terms and payment for services | Cancelling reservation | Distance contract

Reservation terms and payment for services

1. Choose a car rental period, location of pickup and return. Enter the Discount Code if you are a regular customer of E-CAR.

2. Choose a car class and model.

3. Choose E-CAR additional equipment or additional services if such are required.

4. Choose whether or not you are going to make the reservation and pay for the car rental as a private person or legal person. Fill out the reservation form. In the notes, specify the exact location of car pickup/return, (if you have checked zone “A” or “B” in the place of pickup and/or return).

5. Choose whether or not you will make the payment in the form of a bank transfer (Invoice on using E-CAR car rental services will be posted within one day during E-CAR working hours. The invoice must be paid within 24 hours from the moment the invoice was received); with Swedbank Bank Link online payment, or using a VISA or MASTERCARD credit card.

6. E-CAR will immediately send you a reservation confirmation, as well as the invoice (Invoice on using E-CAR car rental services will be posted within one day during E-CAR working hours).

NB! The person in whose name the reservation is made MUST BE the same person who owns the bank credit card that was used to make the payment, and who will use the leased car. If you are going to pay in the form of a bank transfer, the car will be regarded as reserved only after paying the invoice (E-CAR will send you a separate E-mail notification).


Cancelling reservation.

Car reservation may be cancelled by filling out reservation cancellation form in the E-CAR Reservation System. Car reservation cancellation shall be toll-free if the reservation cancellation application is sent 7 (seven) full days prior before the initial car reservation time If the car reservation cancellation application is sent later than 7 (seven) full days prior to the initial car reservation time, but earlier than 2 (two) full days prior to the initial car reservation time, E-CAR shall withhold reservation administration fee in the amount of 40% of the total car rental service fee. If the reservation cancellation application is sent later than 2 (two) days prior to the initial car reservation time, or if the Lessee does not arrive at the designated car return location and time, E-CAR will withhold reservation administration fee in the amount of 100% of the total car rental service fee.

In case you require the rental car earlier than within 48 hour time, phone E-CAR.


Distance contract

On this Internet site (www.e-car.lv) the Vendor SOL 1, Ltd, Reg. No LV 40003582484, legal address Brivibas street 146B – 11, LV – 1012, Riga, Latvia, as the Party of the first part, hereinafter referred to as the Vendor, offers the service, and the person, who places orders, hereinafter referred to as the Buyer, as the Party of the second part, conclude this Contract:

The Vendor assumes obligation to sell and deliver the service (motor vehicle lend-lease) in conformity with the Buyer’s order.

Delivery and payment procedure

The Buyer places the service order through the homepage, specifying the ordered service (including additional rigging and service, where appropriate) type and volume. The Buyer can pay for the service using payment instruments, which were introduced on the Internet shop, or paying corresponding Invoice, which is issued by the Vendor and emailed to the Buyer. The Invoice is issued electronically and valid without signature. The Vendor provides delivery of the service (motor vehicle lend-lease) in conformity with the time and place, which the Buyer chooses and indicates on the Internet site reservation system.

Refusal rights

The Buyer has the right to refuse from the service by filling the application on reservation cancellation on the Internet site reservation system https://www.e-car.lv/en/canceling-reservation/

Refusal from the service (motor vehicle lend-lease) will be free, if the Buyer dispatches the application for reservation cancellation within 7 (seven) full days before initial motor vehicle reservation.  If the Buyer dispatches the application for reservation cancellation later than 7 (seven) full days but earlier than 2 full days before initial motor vehicle reservation, the Vendor will deduct the reservation administration payment at the amount of 40% from total envisaged payment for motor vehicle lease. If the Buyer dispatches the application for reservation cancellation later than 2 full days before initial motor vehicle reservation, or the Buyer does not arrive at the indicated time or at the indicated place of the vehicle transfer, the Vendor will deduct the reservation administration payment at the amount of 100% from total envisaged payment for motor vehicle lease.

Information handling

Entering necessary information, registering order for the service (motor vehicle lend-lease), the Buyer confirms that he is informed and agrees that his entered data are used so that the Vendor would be able to accept the Buyer’s orders and provide delivery of the service in conformity with the legislation requirements of the Republic of Latvia. Entering the information, the Buyer agrees that the notifications, which relate to the Buyer’s order processing, are forwarded to the indicated email.